Customer Service - Retail. Behind-the-Scenes.

Some retailers are all about providing great customer service while others don't see it as a priority.

Our Senior Gent has a point of view based on his personal experiences. It raises a question.

Are the people who buy mostly from the non-customer service retailers becoming more impersonal, transactional human beings?

Are these people increasing in numbers and is that okay?

Should we do anything about that?

This is not just a retail phenomenon. Many business owners from other industries are telling me similar stories.

For the People Series.