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Customer Service - Retail. Behind-the-Scenes.
Some retailers are all about providing great customer service while others don't see it as a priority.
Our Senior Gent has a point of view based on his personal experiences. It raises a question.
Are the people who buy mostly from the non-customer service retailers becoming more impersonal, transactional human beings?
Are these people increasing in numbers and is that okay?
Should we do anything about that?
This is not just a retail phenomenon. Many business owners from other industries are telling me similar stories.
For the People Series.