Reshaping WA. Business confidence is increasing in WA with the Environmental Protection Authority's (EPA) recent release of major project numbers, reminiscent of the resources boom. The EPA received as many proposals in five months as in the previous year covering mining, transport, agriculture and land developments. Dr Tom Hatton, EPA chairman, expects more referrals this financial year including the Metronet plan and project assessments are a key growth indicator, so this l

Some retailers are all about providing great customer service while others don't see it as a priority. Our Senior Gent has a point of view based on his personal experiences. It raises a question. Are the people who buy mostly from the non-customer service retailers becoming more impersonal, transactional human beings? Are these people increasing in numbers and is that okay? Should we do anything about that? This is not just a retail phenomenon. Many business owners from other

Here am I, an elderly gentleman in the new world. How fortunate to still have my mobility and all of my senses. What a pleasure to have family barbeques, friends to meet at cafes and formal occasions such as weddings. One has to dress for the occasion and I've noticed changes in the clothing stores. Years ago my clothing needs were catered for by a family owned, very small department store. They knew the customers by name. With my wife, our first visit would be the ladies f

Advertising your product is often for lead generation. Validation is what purchasers do before making a decision. After gathering information many will validate with people whose opinions they trust. In this article the purchaser is validating that, "After the installers have moved on to the next job, will the company still be there for me?". How do you get a strong message into the mind of your purchaser just before the decision is made? One important issue can reverse a dec